shipping + returns
WHAT IS THE RETURN POLICY?
THERE ARE UNFORTUNATELY NO RETURNS OR REFUNDS ON ANY BACHBOX OR AFFILIATED PRODUCTS, ALL SALES ARE FINAL.
WHAT ARE MY SHIPPING OPTIONS?
PLEASE ALLOW 1 WEEK FOR PACKING + 5-7 DAYS TO ARRIVE AT THE FINAL DESTINATION.
IF YOU NEED FASTER ARRANGEMENTS, EMAIL US AT CHEERS@THEBACHBOX.COM
CAN I SHIP A BACHBOX TO THE HOTEL OR AIRBNB I AM STAYING FOR THE BACH PARTY?
ABSOLUTELY! TRAVELING WITH THE BACHBOX CAN BE TRICKY, SO WE ENCOURAGE ALL BACHBOXES TO BE SHIPPED TO WHERE YOU WILL BE STAYING FOR THE BACH PARTY.
CAN I SHIP A BACHBOX OUTSIDE OF THE US?
YES! WE CURRENTLY SHIP INTERNATIONALLY. PLEASE ALLOW AT LEAST AN ADDITIONAL WEEK OF SHIPPING AS PACKAGES CAN BE HELD UP IN CUSTOMS WHEN SHIPPING INTERNATIONALLY. THE BACHBOX IS NOT RESPONSIBLE FOR THE REIMBURSEMENT OF ANY FEES ASSESSED AT THE TIME OF DELIVERY.
WHAT IF I ACCIDENTALLY PUT THE WRONG SHIP TO ADDRESS?
WE DEFINITELY UNDERSTAND THAT THIS HAPPENS. IF WE ARE NOTIFIED PRIOR TO SHIPPING THE PACKAGE WE WILL UPDATE THE SHIPPING INFORMATION. ONCE A PACKAGE IS SENT OUT IT TAKES ROUGHLY 2 WEEKS TO BE SENT BACK TO THE BACHBOX WAREHOUSE.
A BACHBOX PARTY BOX CREATOR WILL CONTACT YOU FOR A NEW 'SHIP TO' ADDRESS AS WELL AS PAYMENT INFORMATION TO RESHIP YOUR BACHBOX. THERE IS A $14 CHARGE TO CHANGE THE ADDRESS OF YOUR PACKAGE ONCE IT'S BEEN SHIPPED TO THE INITIAL ADDRESS.
SHIPMENTS THAT ARE ‘RETURNED TO SENDER’ OR UNDELIVERABLE ARE SUBJECT TO ADDITIONAL SHIPPING AND HANDLING COSTS.
IS SHIPPING INCLUDED?
AS OF RIGHT NOW, SHIPPING IS FREE OVER $150.
HOW QUICKLY WILL MY BACHBOX BE SENT?
PLEASE ALLOW UP TO ONE WEEK FOR YOUR BACHBOX TO SHIP FROM OUR WAREHOUSE. PLEASE ALLOW US ENOUGH TIME TO PACK YOUR BOX BY ORDERING EARLY. RUSH ORDERS ARE AVAILABLE AT AN EXTRA CHARGE, JUST EMAIL US, AND A BACHBOX PARTY BOX CREATOR WILL ASSIST.
WHAT IF MY PACKAGE COMES DAMAGED?
IF YOUR PACKAGE IS DELIVERED DAMAGED PLEASE EMAIL US AT CHEERS@THEBACHBOX.COM AND SEND PHOTOS OF YOUR DAMAGED PACKAGE AND WE WILL FILE A CLAIM WITH FEDEX AND DETERMINE NEXT STEPS.